Tuesday, November 24, 2009

eBay's secret, they don't like their own sellers

Apparently that ebay Norma Kamali was legit. Because eBay decided to actually let consumers interact with that seller ID. Unlike what eBay has been doing for months, which is to confuse shoppers into believing there was no way to communicate with the person behind the selling ID. Before you is a happy, pre-filled in comment box. Nice huh. Simple.


Well that's not what the rest of the eBay's skid row class of sellers get. They get this little redirect, it's a called a FAQ, which is an additional page to shoo you off. Shoo shopper, we don't really want your business.




Really we don't. That must be the message. Must be a hint. Like their usetheyellowbutton.

And if that wasn't frustrating enough. Well heck, why don't you bust a wrist and scroll down, scroll way down.




do you see it

.....


....

Do you?


Oops. Peek a boo!



I see you


You're all the way down at the bottom where no one ever looks





So that's eBay's dirty secret. They don't like their sellers much at all. Or they don't trust them enough to have them interact with the paying consumer. To the point where they would degrade service to consumers and put up barriers that say it all without saying so. eBay must have moved from bringing people together to the We believe in segregation and this kind cannot be trusted. Don't talk to the help.

All I want is to see is the stuff, be able to ask questions if I like. You, eBay. ..Show me their stuff and stay out of my connection. It's a strange living arrangement they have over there.


Preferred sellers get this:
http://contact.ebay.com/ws/eBayISAPI.dll?ShowCoreAskSellerQuestion

Slums get this:
http://contact.ebay.com/ws/eBayISAPI.dll?ShowSellerFAQ

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